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Our Store Location

Leather City, Shiling TownHuadu District, Guangzhou Guangdong 510850 China

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Helpful Answers To Your Questions

Find clear answers to common questions about orders, shipping, returns, payments, and our services, helping you enjoy a smooth and confident shopping experience.
How long does shipping usually take?

For non-customized products, delivery typically takes 10–15 business days, depending on your location and the shipping method selected. For customized products, delivery will be arranged according to your specified future delivery date.

Yes, we ship internationally. Delivery times and costs vary based on destination and local courier services.

Return & Refund Policy

We want you to be satisfied with your purchase. If you have any concerns, please contact us and we will do our best to help.

Non-Customized Products

Standard products may be returned within 14 days of delivery for a refund or exchange, provided they are unused and returned in their original packaging. Approved refunds will be issued to the original payment method.

Personalized Products

Because personalized products are made specifically for you, including Future Letters, Future Gifts, and Personalized Time Capsules, they are generally non-returnable and non-refundable once production, preservation, or storage has begun.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos along with your order information. After verification, we will arrange a replacement or refund.

Order Cancellation

Personalized orders may be canceled for a full refund before production begins. Once production, preservation, or storage has started, orders generally cannot be canceled or refunded.

If you have any questions, please feel free to contact us.

We accept major credit cards, debit cards, and secure online payment options supported at checkout.

Once your order is shipped, you will receive a confirmation email with a tracking number and tracking link.

You can reach our support team via the contact form, email, or live chat available on our website.