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Frequently asked questions
Production time varies depending on the complexity and customization requirements of each product. Most orders require 5–15 business days for production, followed by 5–10 business days for shipping. The total estimated processing and delivery time is approximately 10–25 business days.
Once your order has been shipped, you will receive a tracking number via email. You can use this number to check your package status and estimated delivery progress.
If you have any questions about your shipment, please feel free to contact our support team.
We value every customer’s experience and strive to ensure you are satisfied with your purchase. Before production begins, we support refunds, returns, or exchanges.
Due to the unique nature of customized and personalized products, each item is specially created according to your requirements. Therefore, completed custom products are generally not eligible for returns or exchanges.
If you are not satisfied with your product after receiving it, please contact us promptly. We will communicate with you and provide a suitable solution. For eligible cases, we may offer a 50% refund of the product price as a gesture of our commitment to customer satisfaction.
Thank you for your understanding and support. We are dedicated to creating a positive and satisfying shopping experience for every customer.
We respect your privacy and are committed to protecting your personal information. Any information collected through our website is used only to process orders, provide customer service, and improve your shopping experience.
We do not sell, rent, or share your personal information with unauthorized third parties.
By accessing and using our website, you agree to follow our terms and conditions.
All products are handmade and may have slight variations in color, texture, or details due to their artistic nature. Product images are provided for reference, and each creation may have unique characteristics.
We reserve the right to update product information, pricing, and policies when necessary.
Welcome to our Help Center. Here you can find answers to frequently asked questions about orders, shipping, payments, returns, refunds, and our services. If you have any questions or need further assistance, please feel free to contact us via email: info@timcaps.com.
